Baggage Policies

Flight and Processing Times

  • All itineraries are processed in the order they are received. High volume in orders such as sales or holidays can cause an extra day in delays in processing and shipping time. Processing time is 4 to 5 business days, but can take 4 to 7 days if order volumes are high. ORDERS DO NOT GET PROCESSED OR SHIPPED ON WEEKENDS AS USPS IS CLOSED AS WELL. Once processed on a week day, actual Shipping time is 2 to 4 days for USA. International Shipping is 7 to 14 days. 1111 Lash Studio is not responsible for any custom fees with international packages. 

REFUNDS

  • ALL SALES ARE FINAL. NO REFUNDS, Only store credit if we approve of the situation. Most products are non-refundable or exchangeable due to sanitary reasons.
  • If you have any issues with your order please contact us, we are happy to resolve the issue. 

Ooooppsss...Your Luggage Got Lost in Transit?

  • If the shipping address provided is incorrect and the package is delivered back to our warehouse, you are responsible for a extra shipping fee in order for us to ship it again. 1111 Lash Studio is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, You personally must contact the United States Postal Service @ (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS. Once the package leaves our facility and it is with the mail carrier we are no longer responsible or liable. By placing your order, you acknowledge you have read our policy and that 1111 Lash Studio will not be held responsible for delayed packages or delivery issues by USPS.
Larger orders may be subject to confirmation VIA text or email before your order can be processed and shipped. All mink lashes can be worn up to 15 times with proper care.